1. Overview
This Refund Policy applies to paid Growth subscriptions (monthly and annual) on The Trade Union. Your unique user ID (shown in Settings → Billing) must be included in any refund or billing support request so we can locate your payment records.
2. Monthly subscriptions
- Monthly plans renew automatically each month on your billing anniversary (the date of your first successful payment).
- You may cancel anytime. Cancellation stops future charges; access continues until the end of the current paid period (expiration date shown in Billing).
- Refunds: If you were charged in error or did not receive paid features due to a platform fault, contact us within 7 days of the charge with your user ID and Razorpay payment reference. Approved refunds are processed to the original payment method within 5–10 business days.
- We generally do not offer prorated refunds for partial months after successful delivery of paid features, except where required by law.
3. Annual subscriptions
- Annual plans are billed once per year. Your expiration date is one year from the last successful payment date.
- You may cancel before renewal to avoid the next annual charge. Paid access remains until the expiration date.
- Refunds: Annual plans may be eligible for a partial refund within 14 days of purchase if you have not materially used paid features (e.g. unlimited buyer search beyond free limits). After 14 days, annual fees are non-refundable except where required by law or in cases of duplicate/erroneous charges.
4. How to request a refund
Email hello@thetradeunion.in with:
- Your account email
- Your unique user ID (from Settings → Billing)
- Payment date and amount
- Razorpay payment ID (if available)
- Reason for the request
5. Chargebacks
Please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension while the dispute is investigated. Refund and payment events are logged against your user ID for audit and fraud prevention.
6. Free plan
The free plan does not involve payment. Free-tier limits (one buyer search, up to three results) apply as described on the Platform.